We provide a fast, efficient and personal service to all our supporting brokers. We are committed to continually improving our service levels, product range and quality through the skill of our workforce.

• Quotations are just a phone-call away. You may obtain quotations for Property, Liability and Contractors All Risks Insurance within 10 minutes on our 'Quick Quote' line (for claims free risks with premiums up to £10,000). For all other quotations, please forward submission by email, fax or post.
• 98% of Policy Documents are issued within 48 hours of going on cover.
• Endorsements to existing Policies are issued within 72 hours of QUINN-direct being advised of the change.
• Selected surveys are completed within 28 days of cover commencing.
• Approx 75% of our commercial claims are settled within 90 days.

Whatever contact you have with QUINN-direct Insurance, you are guaranteed to receive outstanding customer service.

• We work in partnership with our policyholders to meet their insurance needs.
• We consult with our policyholders to achieve a fast and efficient claims settlement, which reduces costs resulting in lower premiums.
• We will pay 50% of the excess relating to all Employers, Public and Products Liability claims, (maximum £4,000) to policyholders who help us to avoid legal costs.
• We will provide the highest levels of customer service, which includes local representatives in each part of the country.

People and quality are foremost in our minds and this is evident from our achievement of ISO9002. QUINN-direct Insurance has also won and retained the nationally recognised 'Excellence Through People' Award.

All Brokers are assigned a dedicated team of highly trained QUINN-direct Insurance staff who are available to assist you in maintaining and growing your account. Through comprehensive training, our staff are awarded 'Underwriting Authorities' which enable them to handle all your queries with as little referral as possible. Your dedicated team will assist you with all your day-to-day queries whether you are looking for a new business or renewal quotation or if you wish to make a change to an existing Policy.

QUINN-direct Insurance offers all brokers the assistance of a 'Senior Account Handler' to accompany them on client visits. Whether the purpose of the visit is to seek new business, secure a renewal or handle a claims query, we are only too willing to assist you. Please contact your Regional Sales Manager or one of your dedicated team if you require this assistance.

Regional Sales Managers are available to assist you in the management of your account with QUINN-direct Insurance. Their aim is to strengthen and develop both existing and new broker relationships. Regardless of the size of your brokerage our Regional Sales Manager will be available to assist you with whatever query you may have.

Whether you are looking for a quote for a sole trader or a Limited Company with numerous employees, tailor-made insurance packages ensure that your clients get the cover they need for:

• Public and Products Liability
• Employers Liability
• Contractors All Risks
• Construction/Performance Bonds
• Property Damage
• Business Interruption
• Engineering - Plant
• Engineering - Computer
• Professional Indemnity
• Commercial Vehicle
• Fleet (including international haulage)
• Goods in Transit
• Carriers Liability

...plus many more.

Quick Quote:	Lo-Call 0800 1218016
COMMERCIAL NON MOTOR
E-mail:	brokersubmissionsuk@quinn-insurance.com
Fax:	0161 869 7702
Post:	Commercial Non Motor Department QUINN-direct Insurance Ltd The Alexandra 200-220 The Quays Salford Quays Manchester M50 3SP

For the first 3 months following a broker's appointment, QUINN-direct will offer quotations on a First Come/First Served basis. After which, the brokers performance shall be reviewed. Brokers who meet certain performance criteria will continue to enjoy First Come/First Served priority. Such performance criteria may be notified to the broker from time to time.

All our quotations are valid for 30 days.

When requesting cover, please advise your account handler by telephone that cover is required. This request must then be followed up in writing and forwarded to your account handler by fax or e-mail.

Yes, all our policies carry an excess. We are open to discuss various excess options on all quotations. This partnership approach provides discounted premiums for policyholders. In addition, we will pay up to 50% of the excess on liability policies (up to a maximum of £4,000) to policyholders who help us avoid legal costs.

Depending on your query, you may contact one of your dedicated Account Handlers or alternatively, your Regional Sales Manager. A contact list detailing your dedicated team will be forwarded to you upon your appointment as a QUINN-direct intermediary.

We offer the following payment facilities:

1) Cheque
Post to:
QUINN-direct Insurance Ltd
The Alexandra
200-220 The Quays
Salford Quays
Manchester
M50 3SP

2) Credit Card or Debit Card
We accept the following cards: Visa, Mastercard, Switch, Delta, Laser.

3) Direct Debit

For New Business:
Direct Debit facilities for new business policyholders require a 20% deposit followed by 10 monthly instalments. A service charge exists for Direct Debit and is based on the amount of the Premium.

For Renewals:
If a policy is renewed, any existing Direct Debit facility automatically switches to a 12 monthly payment plan.

A copy of our Direct Debit Mandate can be found on our brokers website.

QUINN-direct may randomly select policies for survey or risk assessment. In addition, some policies may be subject to survey or risk assessment depending on their size and nature of risk.

If applicable, the policyholder should complete Declaration and Projection forms. An auditor or an accountant should sign the declaration form if the turnover is in excess of £1,500,000.

If QUINN-direct have carried out a survey during the year, all survey requirements must be completed.

Your dedicated Renewals Account Handler will contact you to negotiate renewal terms.

Please confirm renewal instructions, prior to expiry of the policy, in writing or by telephone to your dedicated Renewals Account Handler. If confirmation has been provided by telephone, please follow up in writing by fax or e-mail.

If QUINN-direct do not receive instructions to renew prior to expiry of the policy, the policy will automatically be lapsed. We do not encourage extensions of cover. All extensions of cover must be agreed with QUINN-direct prior to renewal date and will be charged based on previous years rates.

We ask that any 'Transfer of Agency' be notified to QUINN-direct in writing at least one month prior to renewal date. Notification of the 'Transfer of Agency' should be in letter format from the Policyholder to QUINN-direct. This letter must clearly state that the relevant policy, identified by policy number, be transferred from Broker A to Broker B.

Requests for mid-term changes to Policies may be advised by telephone, email, fax or by letter. Requests received by telephone should be followed up in writing to your account handler. Cover cannot be backdated.

No, this intermediary appointment would not allow you to sub-broke.

QUINN-direct are authorised by the Financial Regulator and regulated by the Financial Services Authority for the conduct of UK business (REF Np 202942).

All UK policyholders are covered by the Financial Services Compensation Scheme.

Moody's Investors Service have assigned a Baa2 Insurance Financial Strength Rating (IFSR) to QUINN-direct Insurance.

QUINN-direct Insurance works in partnership with the policyholder and broker with a joint aim of reducing both the number and cost of claims. Policyholders and brokers are encouraged to take a pro-active approach to the resolution of claims and to work with us from the very first notification.

A Regional Claims Manager is instructed within 2 hours of the initial notification and they will work closely with the Managing Director, owner or designated person within the company to settle the claim as early and efficiently as possible. QUINN-direct Insurance employs over 160 Regional Claims Managers throughout England, Scotland and Wales who have the expertise required to achieve full settlement of the claim to the benefit of both the commercial policyholder and QUINN-direct Insurance.

We will pay up to 50% of the excess (up to a maximum of £4000 on Public, Products and Employers Liability claims) if the policyholder has assisted in a quick and effective settlement avoiding unnecessary fees and costs.

All claims and incidents that may give rise to a claim now or in the future, must be reported to QUINN-direct Insurance immediately or as soon as practically possible.

Incidents that may give rise to a claim must be reported to QUINN-direct Insurance immediately on Lo-Call 0845 3511210.

Details of the claim can be sent to:
E-mail: commercialclaimsnotification@quinn-insurance.com
Fax: 00353 49 4324279

Please ensure you have full details of the claim including: policy number, policyholder name and contact details, date and location of incident, circumstances surrounding the incident and third party details if applicable.

A Regional Claims Manager is appointed on all claims received and if further investigation is required will make contact with the policyholder. If applicable, an Incident Report Form will be forwarded to you for the policy holder to complete. Your Regional Sales Manager is also notified and kept up to date on the progress of your claim.

Once QUINN-direct Insurance has made a payment the excess will immediately become due from the Insured.

Please note that QUINN-direct will pay up to 50% of the excess on a Public/Product and an Employers Liability claim (to a maximum of £4,000) where the insured has fully assisted in avoiding legal costs.

Premiums must be paid to QUINN-direct Insurance by the 25th of the following month of going on cover.

By telephone:	049 436 8125
By e-mail:	brokerfleetsubmissions@quinn-insurance.com
By fax:	00353 49 4324254
By post:	Commercial Fleet Department QUINN-direct Insurance Ltd Dublin Road Cavan

Yes, we have various declaration facilities on fleet policies.

Any requests for mid-term changes/adjustments to Policies should be communicated in the following ways:

• E-mail to fleetcustomercare@quinn-insurance.com
• Telephone 00353 49 436 8125 and advise of change.
• Fax details to 00353 49 4324254 advising of the change.

Cover only commences from time/date of phone-call/fax/e-mail is received or later if required. Cover will not to be backdated under any circumstances.

By telephone:	0800 0854200
By e-mail:	plbrokers@quinn-insurance.com
By fax:	028 66347475
By post:	PL Broker Department QUINN-direct Insurance Ltd Carran Business Park Enniskillen Norther Ireland BT74 4RZ

Incidents that may give rise to a claim must be reported to QUINN-direct Insurance immediately on Lo-Call 0845 3511210.

Details of the claim can be sent to:
E-mail: fleet@quinn-insurance.com
Fax: 00353 49 4324252