Call us on:	1890 89 1890 (ROI) 0845 850 0845 (UK)

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Consumer Information

Who is QUINN-direct?

QUINN-direct is part of the highly diversified Quinn Group of companies and is a wholly owned insurance company. We have been in operation since 1996 and have over 1,000,000 active policy holders in Ireland and the United Kingdom. Our head office is at Dublin Road, Cavan, Ireland and we have a number of support offices throughout Ireland and the United Kingdom.

• The Q Centre, Blanchardstown Retail Park, Dublin 15
• 9 Lower O’Connell Street, Dublin 1
• Dublin Road, Cavan, Co Cavan
• 3 Lawnakilla Way, Carran Business Park, Enniskillen, Co Fermanagh, BT74 4RZ
• The Alexandra, 200-220 The Quays, Salford, Manchester, M50 3SP
• Eastgate Business Park, Little Island, County Cork
• 62 Cornhill, London, EC3V 3NH
• IDA Business Park, Navan, Co.Meath

Company VAT registration number IE 8240768 C.

Who regulates us?

QUINN-direct, QUINN-direct Insurance, QUINN-Insurance and QUINN-healthcare are registered business names of QUINN Insurance Limited (Under Administration). QUINN Insurance Limited (Under Administration) is regulated by the Financial Regulator in Ireland www.financialregulator.ie.

Consumer Protection

QUINN-direct are also members of the following:

• The Irish Insurance Federation www.iif.ie
• The Financial Ombudsman Service www.financial-ombudsman.org.uk
• The Financial Services Compensation Fund www.fscs.org.uk
• The Association of British Insurers www.abi.org.uk

Whose products do we offer?

We only offer QUINN-direct products and services. Any products purchased directly do not contain any brokerage or intermediary fees.
All insurance premiums are inclusive of the relevant Government Levy (3% in Ireland) and Insurance Premium Tax (5% in the United Kingdom).
All insurance quotations unless specified are for the contract duration of 12 months and guaranteed for 30 days. When your insurance policy is due for renewal we will notify you approximately 40 calendar days in advance.

Choice of Law

We can both choose the law which will apply to the contract. Unless we agree otherwise with you Irish law will apply to Republic of Ireland policies and English law will apply to UK policies.

Disputes

Any dispute between you and us may be referred, within nine calendar months of the dispute arising, to an arbitrator we both agree to. If we cannot agree, the president of a relevant national law society will appoint an arbitrator.

Complaints Procedure

QUINN-direct Insurance is committed to providing all our customers with a high standard of service at all times. We realise that things can go wrong and there may be occasions where you feel our service has let you down. As a valued customer you have the right to complain.

1. In the first instance, please contact our staff directly to see if we can resolve any concerns you may have. Phone: 1890 89 1890 from ROI or 0845 850 0845 from the UK.
   
   
2. If you are unhappy with our response you can address your concerns in writing to our Customer Service Manager at:
   
   QUINN-direct Insurance
   Dublin Road
   Cavan
   Co Cavan
   or email feedback@quinn-insurance.com
   
   or at
   
   QUINN-direct Insurance
   Carran Business Park
   Enniskillen
   Northern Ireland
   BT74 4RZ
   or email feedback@quinn-insurance.com
   
   
3. On receipt of your complaint it will be acknowledged with a phone call.
   
   
4. Our staff will attempt to resolve your complaint immediately. If this is not possible, we promise to acknowledge your complaint within 1 week of receipt. In the unlikely event that your complaint has not been resolved within 4 weeks of its receipt, we will write and let you know the reasons why and the further action we will take.
   
   
5. If your complaint is not resolved to your satisfaction or if we haven't provided you with a decision after 8 weeks, you have the right to refer your complaint to the Financial Services Ombudsman's Bureau at:
   
   ROI policies:
   Financial Services Ombudsman's Bureau, 3rd Floor, Lincoln House, Lincoln Place, Dublin 2.
   (Phone: 1890 88 20 90)
   
   or
   
   UK policies:
   Financial Ombudsman Service, South Quay plaza, 183 Marsh Wall, London E14 9SR. (Phone: 0845 080 1800)

We value feedback and welcome it as an opportunity to build improved quality into everything that we do. We believe that your feedback will help us provide a better service.

Right of withdrawal in respect of distance contracts

You have the right to withdraw from this policy, provided you have not made a total loss claim within 14 days of the latest of:

• the day of the conclusion of the distance contract, or
• the day on which you receive the contractual terms and conditions of your policy

Withdrawal effectively means that no policy was ever in place In order for you to exercise this right in relation to a motor vehicle insurance policy we must receive the relevant certificate of insurance and insurance disc. You will be charged a pro-rata premium for the period you are on cover as well as an administration fee of €50/£35.

You can exercise this right by providing your intention to withdraw from the contract in writing to any of the above addresses or info@quinn-insurance.com

Choice of Language

Your policy and all communications between you and us will be in English

Security & Privacy

• Please click here to read our security & Privacy statement

About Us

• Read more about QUINN-direct

Frequently Asked Questions

• Click here for a list of our most Frequently Asked Question